City of Poquoson Office of Community Recreation
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Refund & Registration Policies


Thought we do our best to secure program locations, details, and times, occasionally we must make changes to scheduled, times or locations for programs. If there are program changes, please be aware that we will make every effort to contact you with the information you have provided on your registration form. Each program must draw a minimum number of participants or it will be cancelled. The City of Poquoson reserves the right to cancel, postpone, or combine programs, or change instructions to best provide the program for everyone.

If an activity is cancelled due to low enrollment, you will be refunded your total program fees, less credit card transaction fees. Please remember that an accurate, complete, and legible registration form is vital for us to contact you.

Please be sure to observe all closing dates for activities. Program fees must be paid at the time of registration. No Call-in registration is accepted. Payment is accepted in either cash, personal check, VISA or MasterCard. When payment is made using credit card a 2.5% convenience charge is added to the total for processing.

REFUNDS: By registering for a program you agree to the following & in all cases understand that:
  • No refunds will be granted after the first class has begun
  • No refund will be granted to a participant if you cancel later than 2 business days prior to the start of class
  • No refund will be granted when supplies have been purchased on your behalf, regardless of the time of notification
  • Specific programs have a no refund policy; this is noted in the program description.
  • Cancellation policies for facilities rental/use are stated on the respective reservation/use forms.
  • A doctor's note must be provided with the request. A refund is not guaranteed in this case but may be considered and/or pro-rated.
  • A $10 service charge will be deducted from all refunds. 
  • Refunds will not be granted as a result of schedule changes due to weather. Poquoson Parks and Recreation does not prorate refunds.
  • No refund is granted unless the requester has a receipt showing proof of payment.
Parks and Recreation reserves the right to handle a request on a case-by-case basis.



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